All prices in US dollars (USD), excluding applicable taxes. New accounts get a 7-day free trial that starts with your first paid sale; no per-sale fees are charged on orders placed during the trial, and you are not charged automatically when it ends. To keep using Riskup after the trial, choose a plan. Plans are billed monthly in advance and renew automatically until cancelled. The per-sale fee is calculated on the value of sales processed through Riskup and billed . Payments are processed securely by Stripe. See our Refund & Cancellation Policy. Charges appear on your card statement as .
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FAQ
Common questions
Does Riskup process or hold my customers' payments?
No. Riskup is software. Your customers pay through your own payment providers, and funds go directly to your accounts. Riskup never receives or holds your customers' money.
Is there a free trial?
Yes. Every new account gets a 7-day free trial that starts with your first paid sale. No per-sale fees are charged on orders placed during the trial. When the trial ends you are not charged automatically: choose a plan to keep your operations running.
When is the per-sale fee charged?
Per-sale fees accumulate and are charged automatically to your card on file whenever they reach US$10. Any remaining balance is charged at your monthly renewal or when you cancel.
Which platforms are supported?
Riskup works with Shopify stores.
How do I cancel?
You can cancel anytime from your dashboard. Your plan stays active until the end of the current billing period and will not renew.
Can I change plans?
Yes. You can upgrade or downgrade at any time from your dashboard.
How is my payment information protected?
Subscription payments are processed by Stripe, a PCI DSS Level 1 certified provider. Riskup does not store your card details.
Policies
Clear terms, no surprises
Everything about billing, cancellation, data and acceptable use, in plain language.
These Terms of Service ("Terms") govern your use of Riskup (the "Service"), operated by , a ("Riskup", "we", "us"). By creating an account or using the Service, you agree to these Terms.
2. The Service
Riskup is checkout software for Shopify merchants. It allows merchants to distribute sales across multiple payment methods configured by the merchant, to send conversion events to advertising platforms, and to view sales information in a dashboard.
Riskup is not a payment processor, bank or money transmitter. Payments made by your customers are processed by the payment providers you choose and are paid directly to your accounts. Riskup does not receive, hold or transfer your customers' funds.
3. Accounts
You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account.
4. Your responsibilities
You are solely responsible for your store, your products, your customers and your relationship with each payment provider and platform you connect. You agree to comply with all applicable laws and with the terms of Shopify, your payment providers and any advertising platform you use. You agree to follow our Acceptable Use Policy.
5. Plans, fees and billing
New accounts receive a 7-day free trial as described in our Promotions Policy. After the trial, the Service is offered on paid monthly plans as listed in our pricing section. Each plan has a fixed monthly fee and a percentage fee on the value of sales processed through the Service. Subscription fees are charged in advance at the start of each billing period and renew automatically until cancelled. Percentage fees are billed . All amounts are in US dollars and exclude applicable taxes.
Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method for recurring fees and usage fees. If a payment fails, we may retry the charge and may suspend access to the Service until the balance is paid.
We may change our prices with at least 30 days' notice. Changes apply from your next billing period.
The Service connects to third-party services such as Shopify, payment providers, Meta and Google. We are not responsible for those services, their availability or their decisions regarding your accounts. Your use of them is governed by their own terms.
8. Intellectual property
The Service, including its software, design and content, belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep all rights to your own data.
9. Suspension and termination
We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, if required by law, or if your use creates risk or harm to us, other users or third parties. You may stop using the Service at any time.
10. Disclaimers
The Service is provided "as is" and "as available". We do not guarantee that the Service will be uninterrupted or error-free, or that it will produce any particular sales or business result.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.
12. Governing law
These Terms are governed by the laws of the State of , United States, without regard to conflict-of-law rules.
13. Changes
We may update these Terms. If we make material changes, we will notify you by email or in the dashboard before they take effect.
("we", "us") is responsible for the personal data processed through Riskup. Contact: .
2. What we collect
Account data: name, email, phone number and password.
Billing data: plan, billing history and payment status. Card details are collected and stored by Stripe, not by us.
Store data: information from the stores and services you connect, such as products, orders and configuration.
Order and event data: data needed to route checkouts and send conversion events, which may include details about your customers' orders.
Usage data: log data, device and browser information, and cookies needed to run the Service.
3. How we use it
To provide, maintain and secure the Service.
To process subscriptions and fees.
To send service messages and respond to support requests.
To comply with legal obligations and prevent fraud or abuse.
We do not sell personal data.
4. Your customers' data
When you use Riskup, we process your customers' data on your behalf and only to provide the Service. You are responsible for informing your customers and having a valid legal basis for that processing.
5. Who we share it with
We share data only with service providers that help us run the Service, such as hosting and infrastructure providers, Stripe for payments, and the platforms you choose to connect (for example Shopify, Meta and Google). We may also disclose data when required by law.
6. International transfers
Data may be processed in the United States and other countries where our providers operate, with appropriate safeguards.
7. Retention
We keep data while your account is active and for as long as needed to meet legal, tax and accounting obligations. You can ask us to delete your account at any time.
8. Your rights
Depending on where you live (including under the LGPD in Brazil, the GDPR in Europe and US state laws), you may have the right to access, correct, delete or export your data, and to object to or restrict certain processing. To exercise these rights, email .
9. Security
We use encryption in transit, access controls and other measures to protect data. No system is completely secure, but we work to protect your information.
10. Cookies
We use cookies and similar technologies to sign you in and run the Service. See our Cookie Policy.
11. Changes
We may update this policy and will post the new version on this page with its date.
You can cancel your subscription at any time from your Riskup dashboard, or by emailing .
When you cancel, your plan stays active until the end of the current billing period and will not renew. You will not be charged again for subscription fees.
Percentage fees for sales processed before the cancellation date remain payable.
Refunds
Monthly subscription fees are non-refundable, including for partial months, except where required by law.
Percentage fees relate to sales already processed and are non-refundable.
If you believe you were charged in error, email us within 30 days of the charge. If the charge was incorrect, we will refund it in full to the original payment method.
Approved refunds are issued through Stripe and usually appear within 5 to 10 business days, depending on your bank.
Plan changes
Upgrades take effect immediately. Downgrades take effect at the start of the next billing period.
Billing questions
Please contact us at before opening a dispute with your bank. We reply within one business day and resolve most billing issues quickly.
Riskup is a software service delivered online. No physical goods are shipped, and there are no shipping fees.
When you get access
Your account is available as soon as you sign up and confirm your email.
Paid plan features are unlocked immediately after your payment is confirmed by Stripe.
You access Riskup from any modern web browser at riskup.com.br. No installation on your computer is required.
Setup
Connecting your Shopify store and configuring your payment methods is done by you inside the dashboard, following the in-app steps. Setup usually takes a few minutes.
Availability
We work to keep Riskup available at all times. Planned maintenance is announced in advance when possible. If you cannot access the Service, contact and we will respond within one business day.
Subscription and fee payments to Riskup are processed by Stripe, a payment provider certified to PCI DSS Level 1, the highest level of certification in the payments industry. Card details are entered in forms provided by Stripe and are sent directly to Stripe. Riskup never stores or has access to your full card number or security code.
Accepted payment methods
We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover. All charges are in US dollars (USD).
Statement descriptor
Charges from Riskup appear on your card statement as . If you see a charge you do not recognize, contact before contacting your bank.
Website security
All pages and the dashboard are served over encrypted HTTPS connections.
Passwords are never stored in plain text.
Access to customer data inside our team is restricted to what is needed to provide support.
Connections to Shopify and other platforms use their official authorization methods.
Reporting a security issue
If you find a security problem, email . We review every report.
Riskup is offered to businesses and professional merchants, not to consumers for personal use. You must be at least 18 years old and authorized to act on behalf of your business.
Sanctions and export control
Riskup is operated from the United States and is subject to US export control and sanctions laws. You may not use the Service if you are located in, or are a resident or national of, any country or region subject to comprehensive US sanctions, or if you are listed on any US government list of prohibited or restricted parties, including the OFAC Specially Designated Nationals list.
Local laws
You are responsible for making sure your use of Riskup, your store and the products you sell comply with the laws of the countries where you operate and where your customers are located, including consumer protection, tax and data protection laws.
Platform rules
Your use of Riskup must also comply with the terms of Shopify, your payment providers and any advertising platform you connect. Riskup does not change or override those terms.
From time to time Riskup may offer discounts, promotional codes or referral rewards. These general terms apply to all promotions unless the specific promotion says otherwise.
General terms
The conditions of each promotion (amount, duration, eligibility and end date) are shown before you accept it.
Promotions apply only to the plan and period stated. After the promotional period ends, the regular price of your plan applies automatically.
Promotions cannot be exchanged for cash and cannot be combined unless stated.
One promotion per business unless stated otherwise.
We may end or change a promotion at any time, without affecting promotions already applied to your account.
7-day free trial
Every new account gets one 7-day free trial.
The trial starts automatically with the first paid sale processed through your account.
No per-sale fees are charged on orders placed during the trial.
You are not charged automatically when the trial ends. If you have not chosen a paid plan by then, your operations are paused until you subscribe.
One trial per business. Creating new accounts to obtain additional trials is not allowed.
Referral rewards
If you take part in a referral program, rewards are granted only for referred businesses that become paying customers and keep their subscription active for the period stated in the program. Self-referrals and referrals obtained through spam or misleading claims are not eligible.
Abuse
We may cancel promotions or rewards obtained through fraud, multiple accounts or other abuse.
